Support - Revision history

Randomshadow at 19:44, 8 February 2026

2026-02-08T19:44:26Z

← Older revision		Revision as of 19:44, 8 February 2026
Line 1:		Line 1:
	Need help with Flight Simulator First Officer (FSFO)?		Need help with Flight Simulator First Officer (FSFO)?

			<div style="margin:0.8em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3;">
	Use the options below to contact support or get help from the community.		Use the options below to contact support or get help from the community.
			</div>

	Choose the method that best matches your situation ~~below~~.		<div style="margin:0.6em 0; padding:0.8em 1em; background:#fdf7f2; border-left:6px solid #f0ad4e;">
			Choose the method that best matches your situation.
			</div>

	----		----
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	== Email Support ==		== Email Support ==

	Best for account and license related issues.		<div style="margin:0.6em 0; padding:0.8em 1em; background:#f4f9f6; border-left:6px solid #5cb85c;">
			<strong>Best for account and license related issues.</strong>
			</div>

	Use email for:		Use email for:
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	Send your request to:		Send your request to:

			<div style="margin:0.6em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3; border-radius:8px;">
	'''[mailto:contact@flightsimfirstofficer.com contact@flightsimfirstofficer.com]'''		'''[mailto:contact@flightsimfirstofficer.com contact@flightsimfirstofficer.com]'''
			</div>

	Please include:		Please include:
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	== Community Support (Discord) ==		== Community Support (Discord) ==

	Best for live troubleshooting, quick questions, and ~~license related issues~~.		<div style="margin:0.6em 0; padding:0.8em 1em; background:#f4f9f6; border-left:6px solid #5cb85c;">
			<strong>Best for live troubleshooting, quick questions, and real-time help.</strong>
			</div>

	For ~~real-time~~ help~~, troubleshooting, and discussion with other users~~, join the official FSFO Discord server:		For live discussion and community help, join the official FSFO Discord server:

			<div style="margin:0.6em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3; border-radius:8px;">
	[https://discord.gg/6WSHapSWWh Join the FSFO Discord server]		[https://discord.gg/6WSHapSWWh Join the FSFO Discord server]
			</div>

	When asking for help, include your FSFO log file:		When asking for help, include your FSFO log file:

	# Open FSFO		<div style="margin:0.6em 0; padding:0.8em 1em; background:#fbfcff; border-left:6px solid #1f4fa3; border-radius:8px;">
	# Go to '''Settings'''		# Open FSFO
	# Click '''Open User Data Folder'''		# Go to '''Settings'''
	# Locate the file named '''log.txt'''		# Click '''Open User Data Folder'''
			# Locate the file named '''log.txt'''
	# Attach that file to your Discord message		# Attach that file to your Discord message
			</div>

	Providing the log file helps diagnose issues much faster.		Providing the log file helps diagnose issues much faster.
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	== Before Contacting Support ==		== Before Contacting Support ==

	~~Before sending an email or posting in Discord, please~~:		<div style="margin:0.6em 0; padding:0.8em 1em; background:#fdf7f2; border-left:6px solid #f0ad4e;">
			Please review the following before contacting support.
			</div>

	* Review the [[Troubleshooting]] page for common fixes		* Review the [[Troubleshooting]] page for common fixes
	* ~~Make sure~~ FSUIPC7 is installed, running, and showing '''Connected'''		* Confirm FSUIPC7 is installed, running, and showing '''Connected'''
	* Retest the issue after restarting MSFS, FSUIPC7, and FSFO		* Retest the issue after restarting MSFS, FSUIPC7, and FSFO

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	----		----

			<div style="margin:1em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3;">
	If you cannot access Discord, you can always use email support instead.		If you cannot access Discord, you can always use email support instead.
			</div>

Randomshadow: /* Support */

2026-01-31T03:31:10Z

Support

← Older revision		Revision as of 03:31, 31 January 2026
Line 1:		Line 1:
	~~= Support =~~

	Need help with Flight Simulator First Officer (FSFO)?		Need help with Flight Simulator First Officer (FSFO)?
	Use the options below to contact support or get help from the community.		Use the options below to contact support or get help from the community.

Randomshadow at 03:30, 31 January 2026

2026-01-31T03:30:50Z

← Older revision		Revision as of 03:30, 31 January 2026
Line 1:		Line 1:
	= ~~Contact~~ Support =		= Support =

	Need help with Flight Simulator First Officer (FSFO)?		Need help with Flight Simulator First Officer (FSFO)?
	Use the options below to contact support or get help from the community.		Use the options below to contact support or get help from the community.

			Choose the method that best matches your situation below.

	----		----

	== Email Support ==		== Email Support ==

			Best for account and license related issues.

	Use email for:		Use email for:
Line 17:		Line 21:
	Send your request to:		Send your request to:

	'''contact@flightsimfirstofficer.com'''		'''[mailto:contact@flightsimfirstofficer.com contact@flightsimfirstofficer.com]'''

	Please include:		Please include:
Line 27:		Line 31:

	== Community Support (Discord) ==		== Community Support (Discord) ==

			Best for live troubleshooting, quick questions, and license related issues.


	For real-time help, troubleshooting, and discussion with other users, join the official FSFO Discord server:		For real-time help, troubleshooting, and discussion with other users, join the official FSFO Discord server:

	~~'''~~https://discord.gg/6WSHapSWWh~~'''~~		[https://discord.gg/6WSHapSWWh Join the FSFO Discord server]

	When asking for help, include your FSFO log file:		When asking for help, include your FSFO log file:
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	Many common problems can be resolved by following the troubleshooting steps first.		Many common problems can be resolved by following the troubleshooting steps first.

			----

			If you cannot access Discord, you can always use email support instead.

Randomshadow: Created page with "= Contact Support = Need help with Flight Simulator First Officer (FSFO)? Use the options below to contact support or get help from the community. ---- == Email Support == Use email for: * License key resets * Retrieving lost license keys * Media copy requests * General questions that require direct support Send your request to: '''contact@flightsimfirstofficer.com''' Please include: * Your full name * The email address used when purchasing * Any relevant detai..."

2026-01-30T01:35:27Z

Created page with "= Contact Support = Need help with Flight Simulator First Officer (FSFO)? Use the options below to contact support or get help from the community. ---- == Email Support == Use email for: * License key resets * Retrieving lost license keys * Media copy requests * General questions that require direct support Send your request to: '''contact@flightsimfirstofficer.com''' Please include: * Your full name * The email address used when purchasing * Any relevant detai..."

New page

= Contact Support =

Need help with Flight Simulator First Officer (FSFO)?
Use the options below to contact support or get help from the community.

----

== Email Support ==

Use email for:

* License key resets
* Retrieving lost license keys
* Media copy requests
* General questions that require direct support

Send your request to:

'''contact@flightsimfirstofficer.com'''

Please include:
* Your full name
* The email address used when purchasing
* Any relevant details about your issue

----

== Community Support (Discord) ==

For real-time help, troubleshooting, and discussion with other users, join the official FSFO Discord server:

'''https://discord.gg/6WSHapSWWh'''

When asking for help, include your FSFO log file:

# Open FSFO
# Go to '''Settings'''
# Click '''Open User Data Folder'''
# Locate the file named '''log.txt'''
# Attach that file to your Discord message

Providing the log file helps diagnose issues much faster.

----

== Before Contacting Support ==

Before sending an email or posting in Discord, please:

* Review the [[Troubleshooting]] page for common fixes
* Make sure FSUIPC7 is installed, running, and showing '''Connected'''
* Retest the issue after restarting MSFS, FSUIPC7, and FSFO

Many common problems can be resolved by following the troubleshooting steps first.