Support: Difference between revisions
From FSFO Support Hub
Randomshadow (talk | contribs) Created page with "= Contact Support = Need help with Flight Simulator First Officer (FSFO)? Use the options below to contact support or get help from the community. ---- == Email Support == Use email for: * License key resets * Retrieving lost license keys * Media copy requests * General questions that require direct support Send your request to: '''contact@flightsimfirstofficer.com''' Please include: * Your full name * The email address used when purchasing * Any relevant detai..." |
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Need help with Flight Simulator First Officer (FSFO)? | |||
<div style="margin:0.8em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3;"> | |||
Use the options below to contact support or get help from the community. | Use the options below to contact support or get help from the community. | ||
</div> | |||
<div style="margin:0.6em 0; padding:0.8em 1em; background:#fdf7f2; border-left:6px solid #f0ad4e;"> | |||
Choose the method that best matches your situation. | |||
</div> | |||
---- | ---- | ||
== Email Support == | == Email Support == | ||
<div style="margin:0.6em 0; padding:0.8em 1em; background:#f4f9f6; border-left:6px solid #5cb85c;"> | |||
<strong>Best for account and license related issues.</strong> | |||
</div> | |||
Use email for: | Use email for: | ||
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Send your request to: | Send your request to: | ||
'''contact@flightsimfirstofficer.com''' | <div style="margin:0.6em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3; border-radius:8px;"> | ||
'''[mailto:contact@flightsimfirstofficer.com contact@flightsimfirstofficer.com]''' | |||
</div> | |||
Please include: | Please include: | ||
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== Community Support (Discord) == | == Community Support (Discord) == | ||
<div style="margin:0.6em 0; padding:0.8em 1em; background:#f4f9f6; border-left:6px solid #5cb85c;"> | |||
<strong>Best for live troubleshooting, quick questions, and real-time help.</strong> | |||
</div> | |||
For live discussion and community help, join the official FSFO Discord server: | |||
<div style="margin:0.6em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3; border-radius:8px;"> | |||
[https://discord.gg/6WSHapSWWh Join the FSFO Discord server] | |||
</div> | |||
When asking for help, include your FSFO log file: | When asking for help, include your FSFO log file: | ||
# Open FSFO | <div style="margin:0.6em 0; padding:0.8em 1em; background:#fbfcff; border-left:6px solid #1f4fa3; border-radius:8px;"> | ||
# Go to '''Settings''' | # Open FSFO | ||
# Click '''Open User Data Folder''' | # Go to '''Settings''' | ||
# Locate the file named '''log.txt''' | # Click '''Open User Data Folder''' | ||
# Locate the file named '''log.txt''' | |||
# Attach that file to your Discord message | # Attach that file to your Discord message | ||
</div> | |||
Providing the log file helps diagnose issues much faster. | Providing the log file helps diagnose issues much faster. | ||
| Line 46: | Line 65: | ||
== Before Contacting Support == | == Before Contacting Support == | ||
<div style="margin:0.6em 0; padding:0.8em 1em; background:#fdf7f2; border-left:6px solid #f0ad4e;"> | |||
Please review the following before contacting support. | |||
</div> | |||
* Review the [[Troubleshooting]] page for common fixes | * Review the [[Troubleshooting]] page for common fixes | ||
* | * Confirm FSUIPC7 is installed, running, and showing '''Connected''' | ||
* Retest the issue after restarting MSFS, FSUIPC7, and FSFO | * Retest the issue after restarting MSFS, FSUIPC7, and FSFO | ||
Many common problems can be resolved by following the troubleshooting steps first. | Many common problems can be resolved by following the troubleshooting steps first. | ||
---- | |||
<div style="margin:1em 0; padding:0.8em 1em; background:#eef3fb; border-left:6px solid #1f4fa3;"> | |||
If you cannot access Discord, you can always use email support instead. | |||
</div> | |||
Latest revision as of 19:44, 8 February 2026
Need help with Flight Simulator First Officer (FSFO)?
Use the options below to contact support or get help from the community.
Choose the method that best matches your situation.
Email Support
Best for account and license related issues.
Use email for:
- License key resets
- Retrieving lost license keys
- Media copy requests
- General questions that require direct support
Send your request to:
Please include:
- Your full name
- The email address used when purchasing
- Any relevant details about your issue
Community Support (Discord)
Best for live troubleshooting, quick questions, and real-time help.
For live discussion and community help, join the official FSFO Discord server:
When asking for help, include your FSFO log file:
- Open FSFO
- Go to Settings
- Click Open User Data Folder
- Locate the file named log.txt
- Attach that file to your Discord message
Providing the log file helps diagnose issues much faster.
Before Contacting Support
Please review the following before contacting support.
- Review the Troubleshooting page for common fixes
- Confirm FSUIPC7 is installed, running, and showing Connected
- Retest the issue after restarting MSFS, FSUIPC7, and FSFO
Many common problems can be resolved by following the troubleshooting steps first.
If you cannot access Discord, you can always use email support instead.
