Support
Support
Need help with Flight Simulator First Officer (FSFO)? Use the options below to contact support or get help from the community.
Choose the method that best matches your situation below.
Email Support
Best for account and license related issues.
Use email for:
- License key resets
- Retrieving lost license keys
- Media copy requests
- General questions that require direct support
Send your request to:
contact@flightsimfirstofficer.com
Please include:
- Your full name
- The email address used when purchasing
- Any relevant details about your issue
Community Support (Discord)
Best for live troubleshooting, quick questions, and license related issues.
For real-time help, troubleshooting, and discussion with other users, join the official FSFO Discord server:
When asking for help, include your FSFO log file:
- Open FSFO
- Go to Settings
- Click Open User Data Folder
- Locate the file named log.txt
- Attach that file to your Discord message
Providing the log file helps diagnose issues much faster.
Before Contacting Support
Before sending an email or posting in Discord, please:
- Review the Troubleshooting page for common fixes
- Make sure FSUIPC7 is installed, running, and showing Connected
- Retest the issue after restarting MSFS, FSUIPC7, and FSFO
Many common problems can be resolved by following the troubleshooting steps first.
If you cannot access Discord, you can always use email support instead.
