FAQ: Difference between revisions

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Below is a list of common questions. Click a question to expand the answer.
Below is a list of common questions. Click a question to expand the answer.
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Tip: Use the section headers below to quickly find the right category.
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== <big>General</big> ==
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<span style="font-size:120%; font-weight:bold; color:#1f4fa3;">General</span>
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<span id="buy_fsfo"></span>
<span id="buy_fsfo"></span>
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'''Where can I buy FSFO?''' <span style="font-weight:normal; font-size:90%;">([[#buy_fsfo|link]])</span>
'''Where can I buy FSFO?'''
<div class="mw-collapsible-content" style="margin-top:0.6em;">
<div class="mw-collapsible-content" style="margin-top:0.6em;">
You can buy FSFO either from our partner store SimMarket or directly from our Shopify store.
You can buy FSFO either from our partner store SimMarket or directly from our Shopify store.
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<span id="find_profiles"></span>
<span id="find_profiles"></span>
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'''How do I find my Aircraft profile files?''' <span style="font-weight:normal; font-size:90%;">([[#find_profiles|link]])</span>
'''How do I find my Aircraft profile files?'''
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<div class="mw-collapsible-content" style="margin-top:0.6em;">
Open FSFO and click on the '''User Data''' icon.
Open FSFO and click on the '''User Data''' icon.
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<span id="full_flight"></span>
<span id="full_flight"></span>
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<div class="mw-collapsible mw-collapsed" style="border:1px solid #d9e2f3; border-left:6px solid #1f4fa3; padding:0.6em 0.8em; margin:0.6em 0; background:#fbfcff; border-radius:8px;">
'''Will FSFO control my flight from start to finish?''' <span style="font-weight:normal; font-size:90%;">([[#full_flight|link]])</span>
'''Will FSFO control my flight from start to finish?'''
<div class="mw-collapsible-content" style="margin-top:0.6em;">
<div class="mw-collapsible-content" style="margin-top:0.6em;">
FSFO does not control the aircraft. You handle taxi, takeoff, and landing. However, FSFO handles the flows for these phases, such as aircraft preparation and correct switch settings, depending on how your aircraft profile is configured (flows and checklists).
FSFO does not control the aircraft. You handle taxi, takeoff, and landing. However, FSFO handles the flows for these phases, such as aircraft preparation and correct switch settings, depending on how your aircraft profile is configured (flows and checklists).
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<span id="xplane_support"></span>
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'''Do you support X-Plane'''
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No. FSFO only supports Microsoft Flight Simulator 2020 and 2024.
At this time there are no plans to support X-Plane
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<span id="vr_support"></span>
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'''Does FSFO support VR?'''
<div class="mw-collapsible-content" style="margin-top:0.6em;">
FSFO does not natively support VR, and direct VR support is not provided at this time.
FSFO can be used in VR through the third party tool OpenKneeboard.
[https://openkneeboard.com openkneeboard.com] 
[https://www.youtube.com/watch?v=RNXrOxCfEcw YouTube setup video]
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<strong>Note:</strong> Third party tools are not developed or supported by FSFO. Functionality may vary by system, and compatibility cannot be guaranteed.
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== <big>Account and Licensing</big> ==
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<span style="font-size:120%; font-weight:bold; color:#2f7a2f;">Support and Licensing</span>
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<span id="license_reset"></span>
<span id="license_reset"></span>
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'''How do I reset my license key?''' <span style="font-weight:normal; font-size:90%;">([[#license_reset|link]])</span>
'''How do I reset my license key?'''
<div class="mw-collapsible-content" style="margin-top:0.6em;">
<div class="mw-collapsible-content" style="margin-top:0.6em;">
Contact [[Support]] via email or Discord. Discord is usually faster for license key resets.
Contact [[Support]] via email or Discord. Discord is usually faster for license key resets.
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<span id="activation_fail"></span>
<span id="activation_fail"></span>
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<div class="mw-collapsible mw-collapsed" style="border:1px solid #dcefe3; border-left:6px solid #5cb85c; padding:0.6em 0.8em; margin:0.6em 0; background:#fbfffc; border-radius:8px;">
'''Why does activation fail?''' <span style="font-weight:normal; font-size:90%;">([[#activation_fail|link]])</span>
'''Why does activation fail?'''
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<div class="mw-collapsible-content" style="margin-top:0.6em;">
Activation can fail for one of the following reasons:
Activation can fail for one of the following reasons:
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== <big>Technical</big> ==
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<span style="font-size:120%; font-weight:bold; color:#b26a00;">Technical</span>
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<span id="fsuipc_required"></span>
<span id="fsuipc_required"></span>
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'''Is FSUIPC7 required?''' <span style="font-weight:normal; font-size:90%;">([[#fsuipc_required|link]])</span>
'''Is FSUIPC7 required?'''
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<div class="mw-collapsible-content" style="margin-top:0.6em;">
Yes. FSFO requires FSUIPC7 with WASM enabled in order to communicate with the simulator.
Yes. FSFO requires FSUIPC7 with WASM enabled in order to communicate with the simulator.
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</div>
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Latest revision as of 19:29, 8 February 2026

Below is a list of common questions. Click a question to expand the answer.

Tip: Use the section headers below to quickly find the right category.


General

Where can I buy FSFO?

You can buy FSFO either from our partner store SimMarket or directly from our Shopify store.

If you buy from our store, you will receive an automatic 10% discount.

flightsimfirstofficer.com/#buy_now

How do I find my Aircraft profile files?

Open FSFO and click on the User Data icon.

User Data icon

Click on the FlowsChk folder.

FlowsChk folder

Click on the Aircraft folder that you want to see the profile.

Profile folder

You can open the .dat file with any text editor.

Dat file

Will FSFO control my flight from start to finish?

FSFO does not control the aircraft. You handle taxi, takeoff, and landing. However, FSFO handles the flows for these phases, such as aircraft preparation and correct switch settings, depending on how your aircraft profile is configured (flows and checklists).

Do you support X-Plane

No. FSFO only supports Microsoft Flight Simulator 2020 and 2024. At this time there are no plans to support X-Plane

Does FSFO support VR?

FSFO does not natively support VR, and direct VR support is not provided at this time.

FSFO can be used in VR through the third party tool OpenKneeboard.

openkneeboard.com YouTube setup video

Note: Third party tools are not developed or supported by FSFO. Functionality may vary by system, and compatibility cannot be guaranteed.


Support and Licensing

How do I reset my license key?

Contact Support via email or Discord. Discord is usually faster for license key resets.

Why does activation fail?

Activation can fail for one of the following reasons:

  • The maximum number of allowed activations has been reached. If this occurs, contact support to request an activation reset.
  • FSFO is unable to reach the activation server. Verify that no firewall, antivirus, or security software is blocking outbound connections from your computer.

Once these issues are resolved, activation should complete successfully.


Technical

Is FSUIPC7 required?

Yes. FSFO requires FSUIPC7 with WASM enabled in order to communicate with the simulator.